jili bangladesh Privacy Policy

1. Introduction and Scope

jili bangladesh places the highest importance on user privacy. This privacy policy applies to all persons who access the website https://jilibangladesh.cam and to members who create an account and use the services. By using the site in accordance with the terms set out in this policy, you consent to the collection and processing of information as described here.

This privacy policy must be read together with our Terms and Conditions, as both documents together form the overall legal framework for using the site. You are requested to read this policy carefully before accessing any page of the site or using the services.

2. Types of Information Collected

2.1 Personal Identification Information

At the time of account registration and at various stages of using the services, we may collect the following types of personal information:

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Mobile number and email address
• Residential address
• Transaction information (deposit and withdrawal history)
• Payment method details (bKash, Nagad, Rocket, Upay or bank account number)

2.2 Automatically Collected Information

Certain technical information is collected automatically from the user's device and browser, such as IP address, browser type, operating system, access timestamps, navigation patterns within the site, and duration of page views.

2.3 Gaming Activity Information

Information related to games played, bets placed, and other activity on the platform, such as preferred game categories, bet amounts, win and loss history, and details of bonus usage.

3. How Information Is Collected

jili bangladesh collects information in the following ways:

• Directly provided information: Information you provide yourself during account creation, form completion, contact with customer support, or the identity verification process.
• Automatic collection: Information collected through cookies, web beacons, and similar technologies during site visits.
• Third-party sources: Information received from payment processors, identity verification service providers, or anti-fraud services.

4. Purposes for Using Information

The collected information is used for the following purposes:

• Creating and managing accounts and verifying user identity
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support and resolving technical issues
• Preventing fraud, money laundering, and other unlawful activities
• Improving platform functionality and delivering a personalised experience
• Notifying you about relevant promotional information and bonus offers (subject to your consent)
• Meeting legal obligations and ensuring security

As part of ensuring responsible gaming, we analyse gaming activity data. For more details, please read our Responsible Gaming policy — it explains how we help users maintain safe and balanced gaming habits.

5. Sharing Information with Third Parties

jili bangladesh does not sell any personal information or transfer it to third parties for commercial purposes. However, information may be shared on a limited basis in specific circumstances:

5.1 Service Partners

Information may be shared with contracted third-party organisations for payment processing, identity verification, cybersecurity, and technology services. These organisations may only use the information for the purpose of providing the specified services.

5.2 Legal Obligations

Information may be provided when legally required to do so on the basis of a court order or a lawful request from a competent authority. In such cases, only the minimum information required by the request is provided.

5.3 Fraud Prevention and Security

Necessary information may be shared with specialist security service providers for fraud detection, identity verification, and prevention of unlawful activity.

6. Cookies and Tracking Technologies

Various types of cookies are used on our site:

• Essential cookies: Strictly necessary for the core operation of the site, such as maintaining login sessions.
• Functionality cookies: Used to remember user preferences, such as language selection and display settings.
• Analytics cookies: Help improve the experience by analysing user behaviour across different pages of the site.
• Security cookies: Used to detect and prevent fraudulent activity.

You have the option to disable cookies by changing your browser settings, though this may limit some features of the site.

7. Data Retention and Security

7.1 Retention Period

Information is retained for as long as your account is active and thereafter for as long as necessary to meet legal obligations. Records of financial transactions are kept for the period specified under applicable law.

7.2 Security Measures

We use industry-standard security technologies to protect user information:

• Data transfers are secured through SSL (Secure Socket Layer) encryption technology
• Sensitive information is stored in encrypted form
• Firewalls and access controls are in place to prevent unauthorised access
• Regular security audits are conducted
• Staff receive training on data protection

However, no method of transmitting or storing information on the internet can be guaranteed to be 100% secure. We continually work to ensure the highest level of protection.

8. User Rights

As a member of jili bangladesh, you have the following rights regarding your personal information:

8.1 Right to Access Information

You have the right to request a copy of the information we hold about you. If you contact customer support, the information will be provided within a reasonable time.

8.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request a correction. Information can be updated by accessing your account settings or by contacting customer support.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, it may be necessary to retain information where there are legal obligations, ongoing transactions, or disputes.

8.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may opt out at any time. However, important account-related messages will continue to be sent.

9. Privacy of Minors

All services of jili bangladesh are strictly for persons aged 21 or above. We do not intentionally collect any information from minors.

Age is verified at the time of account registration, and if a user is found to be under 21, their account is immediately closed and the collected information is deleted. If you believe a minor has created an account on this site, please notify customer support.

10. Policy Changes

jili bangladesh reserves the right to update this privacy policy at any time. If any significant changes are made, notice will be given on the website or sent to the registered email address. Continued use of the site after a policy change will be taken as acceptance of the new policy.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision to the policy. You are advised to visit this page regularly to stay informed of updates.

11. Contact

If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact our customer support team. We are available seven days a week, twenty-four hours a day in Bangla and English.

For general questions and service information, you may visit our FAQ section — detailed answers on accounts, payments, and other topics are available there.

• Live Chat: Use live chat from any page of the site for immediate assistance.
• Email: [email protected]

Your privacy-related request will be responded to within a reasonable time. For complex requests, identity verification may be required.